Candy is a highly experienced trainer whose business ethos was formed early in her career. It rests on two main principles. First, that each encounter with every customer counts, either to enhance sales or reputation. Secondly, that the best route to business development is through good communication by positive, confident people. The overall purpose of all her training is to ‘put a smile on the customer interface’.
A communications specialist who began her career in media sales, Candy has both launched and managed businesses and successfully applied customer service principles to audience development in the music industry. Candy started her own training practice in 2003 working with clients such as HSBC, The Post Office, Vapormatic, EDF Energy, Devon County Council and The Disability Rights Commission as well SMEs, regional Law Societies, NHS medical centres and private dental practices. Her training projects cover an impressive range of sectors, including legal services, media, leisure and hospitality, local government, recruitment, digital systems, health care, dental practice management, engineering and the events industry.
Her qualifications include:
- BA (Hons) Communications Studies
- Train the Trainer
- Managing Change
- Principles of NLP
Candy is based in Somerset and also Wimbledon (south-west London) and delivers customer service training across the South-west (Cornwall, Devon, Somerset, Dorset, Wiltshire, Bristol, Avon) and London and the home counties.
See what people have said about her training:
‘The best training we’ve ever had. Fantastic feedback from staff and customers.’ Multi-site car retailer, South West
‘Candy brings enthusiasm and determination to her training sessions allowing employers and trainees the chance to experience well thought out, relevant exercises and see the benefits immediately within the business.’ Brook Food Processing Equipment
‘The training went very well and everyone is pleased and motivated. Congrats and thanks so much!’ EDF Energy
‘Performance measurably improved after the training.’ St Enedoc Golf Club
‘The course you provided was excellent. I already feel more confident in myself on the phone.’ Brook Food Processing Equipment
‘Thank you for the last couple of days. I found the course informative and yet fun. Will look forward to the next!!’ Clifton Down Dental Practice, Bristol
‘It was unusual to attend a course that went down so well with absolutely everyone. You got it absolutely spot on. Well done and thank you!’ Classic Cottages
‘I must thank you for putting on such a good training session – even our most ‘reluctant’ members of staff appreciated your visit. Thanks again.’ Devon Primary Care Trust