Helen has a strong background in customer service, sales and retail, with 20 years of direct hands-on experience as well as strategic management expertise.
As the creator and owner of ‘Pudding’ in Reading, a highly successful and award-winning independent luxury lingerie retailer, she devised her own unique customer service and sales model and personally trained all her team to become experts in delivering brilliant customer service and sales. The results speak for themselves, with Pudding delivering double the sales of the average lingerie independent and becoming well known for offering exceptional service.
Helen is also an experienced senior manager in the corporate world. Prior to starting her own business, she spent 10 years in banking at Abbey National / Santander, starting as a marketing manager and then being picked for several high profile roles as part of the company’s High Flier Scheme. During this time, she successfully ran a multi-site telephone sales division and a multi-site customer service operations division of 500 people before being given responsibility for developing the strategic and operational plan for the retail bank, a £2billion business.
Her broad business expertise means she can quickly turn her hand to new sectors and add value in any business project. She is a skilled presenter and negotiator and relates well to people at all levels, delivering results in the most challenging environments. Her skills extend to customer service and sales, about which she is passionate (‘Excellent customer service should be the number one focus of any business because quite simply it is what leads to excellent business results!’) as well as all aspects of retail, for both small and large companies, including new business start-up advice and planning, buying, merchandising and stock management, marketing, financial analysis, staff recruitment and training, management recruitment and training, resource planning and business strategy and planning.
A BA Honours graduate, with a CIM diploma in marketing, Helen is an independent business consultant based in Windsor. She works with a range of client companies, small and large, in London, Essex, Kent, Sussex, Hampshire, Berkshire, Buckinghamshire, Oxfordshire, Surrey, Hertfordshire, Middlesex, Bedfordshire and across the south-east.