Feedback: friend or foe?

Feedback: friend or foe? – overview

Do you love hearing feedback? Are you comfortable with criticism? For most people, the answer is ‘no’.

This 1-day course is designed for managers, directors and staff who want to improve their skills in giving and receiving feedback. The course will help you look at your personal responses to feedback, build a more open relationship to criticism and find clearer, calmer ways of giving and receiving feedback to others.

Full details below or download course outline.

Learning objectives
  • Understand your relationship to feedback and identify your blocks to accepting and embracing feedback
  • Learn how to handle and receive feedback with calm, gratitude and openness
  • Understand what makes for clear, concise and useful feedback
  • Learn specific tools and techniques for giving and receiving feedback
  • Be able to create feedback-focused working cultures
Who should attend?
  • Managers and staff who want to handle feedback with calm, assertion and grace
  • HR professionals responsible for implementing internal feedback processes
Course format

This course is suitable for up to 12 participants and can be delivered on a stand-alone basis or as part of a longer-term cultural change programme within your organisation.

Expert trainer

Duncan is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.
A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had 2 ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed. Eventually the stress got too much and he began a deep, personal journey in learning a new way of relating to feedback and conflicting opinions. The results have been startling; Duncan now actively seeks feedback, feels comfortable with conflict and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.

He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.

Managing conflict effectively – course outline

1 Introduction

  • Principles and key skills for getting great at feedback

2 Examining your personal feedback style

  • Identify and understand your relationship to feedback
  • Find your blocks to accepting and embracing criticism
  • Role plays and sharing of good / bad feedback experiences

3 The keys to giving great feedback

  • What constitutes ‘good’ feedback
  • Tips on style, language and tone
  • How to make feedback actionable and user-friendly
  • Informal vs formal feedback

4 Learning how to accept feedback

  • Interpretations: what someone says vs what you think they say
  • Developing openness and welcoming feedback
  • Great questions for clarifying
  • Learning how to handle painful / difficult issues

5 Taking it back to work

  • Action planning for future development
  • Exploring resources and support to continue your journey to feedback excellence