Resilience and mental toughness


Resilience and mental toughness

The current climate of organisations wanting more from their people with fewer resources available means that emotional resilience and mental toughness are ever more important. They are important not just for our well-being but also for our ability to keep everything in perspective so that we can be true to ourselves at home and at work. This workshop offers an insight into what can trigger a downward spiral – and will help you identify and use strategies for keeping strong.

Full details below or download course outline.

Learning objectives
The aim of the workshop is to help you:

  • Understand what causes pressure and stress
  • Identify your own triggers for stress
  • Identify strategies you can use to build your toughness and resilience
Who should attend?
This programme is applicable to staff at all levels: managers and front-line staff alike.

Workshop format
This is very much a workshop – a very practical, interactive session for a maximum group size of 12 with lots of different activities throughout the session as well as a number of formal inputs from the trainer. The style is very facilitative and learner-centred, taking into account the needs and preferences of the group on the day whilst at the same time delivering the programme as agreed with the client in order to meet the specified learning objectives.

The workshop is best run in a full-day format, although depending on the client organisation’s requirements and the size of the group a half-day session is also possible.

Special features
Most of the training we deliver is either tailored or completely bespoke. This workshop can therefore be delivered entirely as advertised, or it can be tailored to your particular requirements, or we can simply take it as a starting point for a conversation with you before we draft a completely bespoke programme for you – the choice is yours. As a rule, there is no additional charge for this service.

Expert trainer
Sheila is a highly experienced and very popular trainer. With three years spent training in the Civil Service followed by a further three years as training manager with British Aerospace she set up her own consultancy, which has resulted in over 20 years of working with both public and private sector organisations. Sheila acts as a catalyst, encouraging people to develop their skills so that they can continue to grow independently later. With experience of working with people from different backgrounds – engineers, scientists, IT specialists, Call Centres, all levels of management and administrators – Sheila enjoys adapting her approach to the people in front of her at the time, so that everyone can see and feel the relevance of the subject to them and their role.

Sheila’s qualifications include:

  • Fellow of the Chartered Institute of Personnel & Development
  • Member of the Association for Coaching
  • Member of the British Association for Psychological Type
  • Practitioner in Neuro-Linguistic Programming
  • Post-Graduate Certificate in Coaching & NLP
  • Advanced Certificate in Executive Coaching
  • Qualified in: Myers Briggs Type Indicator I and II; Extended DISC; Strength Deployment Inventory; Emotional Intelligence; iWAM; Team Focus, Learning Styles

Her clients come from a broad spectrum, eg, NHS, CGI, 3 (mobile phones), Surrey County Council, IBM, GSK, University of Cambridge, Rolls Royce, Ofsted, Transport for London, Cabinet Office, Department for Business Innovation & Skills, Department of the Environment, Nursing & Midwifery Council, JRP Architects, etc, etc. See what they say about her training:

    ‘Thank you for such an inspiring course – I feel privileged to have attended. I do feel full of energy and optimism and much more confident – have already started tackling the pile of issues I’ve been hiding from over the past months.’

    ‘Amazing and helpful course that gives me the tools to approach my work better.’

    ‘I really enjoyed the course. Definitely the best course I’ve been on and that’s credit to you. You made everyone feel so comfortable and free to express themselves; that’s how I felt anyway. I hope to have you as a trainer in future. Thanks again for your input.’

    ‘Sheila is highly effective and dynamic in delivering individualised training. She is both inspiring and attentive, successfully motivating clients to confidently participate without feeling pressured. Her knowledge and resourcefulness, for example when delivering interview skills workshops, has empowered me and other candidates to exceed expectations by reflecting on their performance and be fully prepared.’

    ‘I would just like to say how much I enjoyed your course and I can honestly say it was the most enjoyable and worthwhile course I have ever been on. I really felt like I learnt a lot over the two days and I feel so much more confident about any future presentations I may have. Thank you!’

Resilience and mental toughness – workshop outline

1 Introduction

  • Welcome and introductions
  • Purpose of the programme and how this relates to you
  • Agenda for the day, including a description of the activities
  • Agree how we work together for a successful day
  • Discuss individual objectives for the day

2 You’re not alone

  • Most organisations are struggling with increased pressure
  • What the research says about the different causes of stress at work:
    • – Individual
    • – Group
    • – Organisational
    • – Extra-organisational
  • What are the common causes of stress for participants in the group? What actions do people take already to manage these pressures and to support their colleagues?

3 How does your work pressure barometer look?

  • Research and work of Robertson Cooper:
    • – The axes of performance versus pressure
    • – Too little pressure leads to boredom and low performance
    • – Too much pressure leads to people feeling stressed out
    • – The tipping point will be different for each individual
  • Identify the personal triggers that move you into the Stress Zone
  • What can we learn from similarities and differences in the group?

4 What are resilience and mental toughness?

  • What are resilience and mental toughness really all about? Do we have a resilience gene or has adversity inoculated us? What does the latest research say? And how does that help us in the workplace?
  • What does your history suggest about the indicators that bring out or develop your resilience? Compare and contrast experiences. This helps us to understand others as well as ourselves.
  • Identifying personal strategies when faced with difficulty – and learn from others
  • Using the analogy of a hot air balloon, what are the strategies you currently use to keep up in the air – and what others could you now add?

5 Be strong – ideas for building confidence

  • What does confidence look and feel like?
  • Who do we admire? What do they say and do? How can we learn from that?
  • Linking back to the Robertson Cooper performance v pressure curve, what do you say and do when you are in the Peak Performance Zone? What do you think and feel at these times?
  • What would people notice about you?
  • What does confidence look and sound like?
  • When do we look confident to others even if we don’t feel it?
  • Being able to borrow confident behaviour is a key part of mental toughness – how can we put on a cloak of confidence?
  • What are the situations that require a deep breath beforehand?
  • Small group exercise: replay these situations and receive feedback on how to strengthen behaviour

6 How to develop your resilience and mental toughness

  • The five main strategies:
    • – Positive thinking
    • – Visualisation
    • – Anxiety control
    • – Goal setting
    • – Attention control
  • Identifying which strategies to use in different situations:
    • – Positive thinking – take a situation that you feel negative about and reframe your thinking, identifying the positives
    • – Visualisation – positive visualisation exercise
    • – Anxiety control – revealing our negative inner chatter. What can trigger these thoughts? How can negative chatter be turned into realistic positive thoughts?
    • – Goal-setting – most organisations ask us to set goals. These only work as motivators if they link to our values and feelings. Identify one goal in relation to resilience and or mental toughness that is genuinely important to you and which you would strive to achieve.
    • – Attention control – what are the ‘Dementors’ that suck our energy and steal our time? Identify the three big ones to tackle and identify ideas for how to tackle them.

7 Individual actions

  • Each person to identify actions they will take from today
  • Coached by a colleague to test and check commitment/suitability

8 Conclusion

  • Review of the day and the key themes
  • Each person to talk about one action they will be taking from today – and are committing to in public!