January 2017

Monthly Archives

  • Telephone customer service – half day in-house training

    Do any of your customer service team need some expert training in telephone customer service? Our half-day workshop The ABC of great customer service on the phone – in-house training focuses on key elements involved in great telephone customer service and will equip your team with the essential knowledge to manage their interaction with your […]

  • Coaching qualifications

    More and more organisations are recognising the value of coaching They are also recognising the value of having their own internal coaching resource. Perhaps that’s on your agenda too this year? You may be interested in what our sister company Maximum Performance offers: Coaching skills training for line managers – delivered in either English or […]

  • Lean Six Sigma Green Belt open programme

    If your organisation uses the Lean Six Sigma methodology then you may well have some people who need to get the Green Belt qualification at some point. We offer two different types of Green Belt programme on an in-house basis (operational and transactional) and now we’re offering it as an open programme too (where it’s […]

  • Do your receptionists strive for perfection?

    An excellent receptionist is a very valuable company resource In fact, how your receptionists communicate initially with any customer can set the whole tone of a relationship with your organisation. First impressions really do count. If you want to improve the image of your organisation presented by your reception team, then this programme might just fit the bill. […]

  • Leading great customer service – have you cracked it yet?

    Customer-facing staff can have it tough. But equally so can their managers.  The managers or supervisors of customer facing staff have a different set of challenges including some of the following, maybe on a daily basis: Do they manage to get ‘buy-in’ to your organisation’s customer service standards, vision and mission? Do their direct reports […]