February 2017

Monthly Archives

  • Customer service leaders – do yours have the right skills?

    Do your customer service management team need support? Our one day expert-led course ‘Leading great customer service’ is perfect for anyone with line management responsibility for staff in a customer-facing role. It could be a real boost to some of your line managers and, in turn, to some of their direct reports. Who should attend […]

  • Procurement – open courses

    Your colleagues in procurement / purchasing / supply chain management and many of the stakeholders working with them will be very interested in the wide range of one- and two-day open courses on offer over the coming months. All 22 programmes count towards CPD and some of them are also endorsed by relevant professional bodies. […]