Debra

Author Archives

  • Like to understand the business case for Lean Six Sigma?

    If your organisation uses the Lean Six Sigma methodology then you may well have some people who need to get the Green Belt qualification at some point. We offer two different types of Green Belt programme on an in-house basis (operational and transactional) and you can find full details here. If you’d like to find out more about how Lean Six […]

  • Exceptional receptionist skills are just within your reach

    An excellent receptionist is one of the most valuable resources a company can have, wouldn’t you agree? How they first communicate with any customer can set the whole tone of a relationship with your organisation. First impressions really do count. If you want to improve the image of your organisation presented by your reception team, then we’ve […]

  • Does your team need expert training in health and safety law?

    Our ‘Health & Safety Law update 2017‘ open course in London on 25 October will give anyone who attends a broad understanding of how health and safety should be managed in any working environment. Learning objectives Participants will leave the day with: An understanding of the principles of risk assessment Practical implementation techniques to manage hazards in the workplace A common sense approach to applying the […]

  • How would you rate your team’s sales skills?

    How would you rate your people’s sales skills? The likelihood is that they’re all at different levels. Imagine the impact on your figures if you could get the weaker performers up to the same level as the strongest. One of our practical sales skills workshops might be just the answer: Advanced sales negotiation skills Advanced […]

  • Top 10 programme – R & D Project Management

    It may surprise you to know that ‘R&D project management’ is one of our ten most popular programmes. But effective management of R&D projects is a ‘business critical’ issue for many organisations today and many of our clients are grateful for the training we are able to provide in this rather specialised topic. Our two-day […]

  • Do your reception team make your organisation ‘shine’?

    The way they communicate with new, existing and internal customers really can affect your organisation’s bottom line. The crucial first point of contact sets the tone for the whole relationship. If your reception staff would benefit from an opportunity to improve their skills, our tried-and-tested on-site training programme, ‘Reception perfection!’, will be perfect for them. This […]

  • Customer service training – as easy as ABC

    When it comes to customer service training – one size doesn’t fit all. That’s why our flexible approach to customer service training is perfect for our clients. It might be just the thing for you too. To use a well-worn tailoring analogy we can offer you the following: ‘Off-the-peg’ – our flagship programme, The ABC […]

  • R & D project management workshop

    It may surprise you to know that ‘R&D project management’ is one of our ten most popular programmes. But effective management of R&D projects is a ‘business critical’ issue for many organisations today and many of our clients are grateful for the training we are able to provide in this rather specialised topic. Our two-day programme is tried-and-tested and […]