Category Archives: Uncategorized

  • Remote Project Management

    Like any other aspect of work in the last couple of years, project management has become more ‘remote’. Which is to say, these days, if you’re responsible for a project, you can’t expect your team to all be working from the same location.  The steady increase in flexible working arrangements, the desire to recruit the […]

  • Managing projects the Agile way

    ‘Agile’ has become one of those buzzwords in recent years – the thing you need to adopt, the thing your organisation needs to be, the …etc. But while Agile has its origins in, and is a tried and tested approach to, software and digital product development, how about for other, less ‘tech-y’ projects? At the […]

  • Commercial Decision-Making with Stop-Think-Act

    What are commercial decisions? Who makes them? And who doesn’t? People working in HR, finance, facilities management, or another of the many essential roles categorised as ‘support services’ might think they don’t make commercial decisions. After all, they’re not there to market or sell or manufacture or provide a service directly to the business’s customers […]

  • Learning and development – a challenge for SMEs

    For SME owners, it can feel like the smaller the business, the more challenges there are. Yes, you’re maybe more flexible, more agile, lower overheads, and so on… but regardless of scale, you have the same issues as any other business, whatever its size. One such challenge is learning and development: getting the right skills […]

  • Bant, banter, bantest…

    Office banter… the glue that bonds a team together, or the go-to excuse for harassment, bullying and/or discriminatory behaviour? Well, given that in a 2018 study by the Institute of Leadership & Management, 4% of respondents had left a job because of negative banter, it’s surely not an issue that can be dismissed. Let’s start […]

  • Agile working basics

    As buzzwords go, ‘agile’ is probably the word of the 21st century so far. Often associated with ideas like flexible hours, hot desking or working from home, with the impact of the COVID-19 pandemic, you could say we’re all working agile now, couldn’t you? Well, no. We’re not. Agile is about a little more than just […]

  • Email and messaging in the new normal

    One of the biggest (and most obvious) pandemic changes for businesses is that so little communication is now face to face. Teams that used to be cooped up together (with all the comms benefits that implies) are now scattered to the four winds, often reliant on email, instant messaging, and texts for much of their […]

  • Virtual minute-taking basics

    Let’s spare a thought for those unsung meeting heroes, the minute-takers. Everyone’s so focused on the difficulties of remote working, dispersed teamwork, and running virtual meetings (we’re in the middle of a Zoom revolution!) that it’s easy to lose sight of this essential role. The minute-taker faces the same challenges as everyone else: the technical […]

  • Getting your digital transformation under way

    Is your business digital? If not, it probably should be. Not to say that you should be in ‘computer services’ or building IT accessories… more that whatever you do, your customers and clients should be able to access it digitally (downloadable apps, online ordering, etc.); and that behind the scenes, you’re using technology to run […]

  • The future of face-to-face training, post-COVID

    As many businesses begin bringing their workforces back into the workplace, it’s clear that whatever the #NewNormal looks like, it will include a lot more working from home. In fact, we’ve already seen the odd headline about companies opting for no more face to face working from now on. This has obvious knock-on effects for […]

  • Mind how you go – mindfulness at work

    Does your mind ever wander? Do you ever get distracted from what you’re supposed to be doing by something much more interesting? Do you ever speak without thinking? Do you ever feel overwhelmed by the sheer variety of what you’ve got to do? If you’re answering no to these questions, you’re probably quite a mindful […]

  • Outbound telephone sales – getting it wrong

    Stuck in the middle of a global pandemic as we are, with customers (potential and actual) confined, locked-down and quarantined, the chances are more (most?) of your sales right now are online or done by phone. Online we can leave to your fantastic, user-friendly website design (!?) but it’s a good time to think about […]