Customer service training – as easy as ABC

When it comes to customer service training – one size doesn’t fit all.

That’s why our flexible approach to customer service training is perfect for our clients. It might be just the thing for you too.

To use a well-worn tailoring analogy we can offer you the following:

  • ‘Off-the-peg’ – our flagship programme, The ABC of great customer service, can be delivered exactly as advertised. You get a tried-and-tested programme delivered by your choice from our wonderful team of 30+ experienced trainers across the country. Whether you’re looking for a local trainer or one with experience of your particular sector, the choice is yours.
  • ‘A few alterations’– our flagship programme has been designed specifically to be even more relevant to your particular sector with just a few alterations. You might like to take a look at the main sectors we’ve covered and the examples and case studies of how the programme can be designed accordingly. If your sector isn’t listed, please call we’re usually able to help.
  • ‘Tailored’ – if you like our overall approach but feel it needs tailoring to your specific needs. Give us a call, talk us through your requirements and we’ll put you in touch directly, usually over the phone, with the most appropriate expert from our team of 30+ trainers across the country.
  • ‘Bespoke’ – some clients prefer to start from a blank sheet of paper (see some examples of previous projects ). This is often the case with larger ‘roll-out’ programmes or where the training needs to achieve very specific objectives or, perhaps, where there are constraints on the method of delivery or where the client is looking for a special type of event (keynote conference presentations, away-days, team events, etc, etc). Just give us a call to talk through your requirements and we will recommend a trainer (or a shortlist) for you.

Of course, we also offer a wide range of other customer service training programmes as well. See the full list here. Delivered by an exceptional team of highly experienced and talented trainers – you can read their profiles here.

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