The way they communicate with new, existing and internal customers really can affect your organisation’s bottom line. The crucial first point of contact sets the tone for the whole relationship.
If your reception staff would benefit from an opportunity to improve their skills, our tried-and-tested on-site training programme, ‘Reception perfection!’, will be perfect for them.
This highly practical workshop is designed to equip receptionists with the professional skills to show your organisation in the very best possible light.
One participant said recently that this course ‘Highlights human behaviours and gives more understanding as to how and why our reactions can influence our daily interactions with clients’ and another said ‘This course makes you more aware of your role within your firm and gives you the knowledge and tools to improve both your awareness and the positive action you can take moving forward’– we couldn’t have put it better ourselves!
Who should attend?
This practical one-day training programme is designed both for staff who are new to the role, as well as more experienced staff who might need a refresher programme.
We send the trainer to you to deliver this programme. Candy is a highly experienced trainer who focuses relentlessly on ‘Putting a Smile on the Customer Interface’. She is particularly experienced in telephone-based customer service and receptionist skills training. You can read her profile here.
See what people have said about this programme recently:
- ‘Excellent course; super useful information.’
- ‘It was superb!
- ‘Amazing trainer! Both knowledgeable and inspirational.’
- ‘The course taught us all a lot about how to deal with customers and improve the quality of calls.’
- ‘Great course and great tips to help me deal with difficult customers. Thank you.’
- ‘Amazing; she really got the information across, made it very fun and I enjoyed it very much.’
- ‘Candy was very knowledgeable, very professional and a pleasure to learn from.’
Like to find out more?
If you would like further information on this or any other customer service training programme that we offer please call us on 01582 714285.