Telephone customer service – half day in-house training

Do any of your customer service team need some expert training in telephone customer service?

Our half-day workshop The ABC of great customer service on the phone – in-house training focuses on key elements involved in great telephone customer service and will equip your team with the essential knowledge to manage their interaction with your customers in a pro-active and positive way.

The programme is delivered by our very popular customer service trainer Amanda. Amanda is a very experienced trainer, facilitator, and coach with substantial experience in the customer service field.

We offer a wide range of customer service training programmes, in a variety of formats, that can be tailored to exactly meet your organisations needs. And be delivered by one of our expert customer service trainers throughout the country. For more details about what’s on offer, visit our website here.


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