Telephone tactics for debt collection in house training
Getting paid and cash flow is key to the survival of any business. And having effective debt collection tactics are a vital part of the mix.
Using effective telephone skills and techniques are often critical in ensuring the most positive outcome in any debt collection situation.
Our popular one day workshop uses a practical mix of formal tutor inputs, practical exercises and tutor-facilitated discussion.
At the end of teh day participants will:
- Understand debtors and be able to communicate with them accordingly
- Be able to develop a strategy for more effective debt collection
- Make every call count
- Handle difficult calls more effectively
- Reduce the amount of time needed on chasing payment
- Increase the collection rates