Customer service training in-house programmes

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Customer service training in-house programmes

Welcome to our range of customer service training courses and workshops

  • The ABC of great customer service A uniquely flexible programme, this is customer service training that really makes a difference by focusing not only on how you want your people to be delivering great customer service but also why they’re not already doing it that way.
  • The ABC of great customer service… in difficult situations A highly practical half-day module, this session can be run on its own or ‘mixed and matched’ with any of the other ABC programmes.
  • The ABC of great customer service… on the phone Another one in our suite of highly practical half-day modules, this session can be run on its own or ‘mixed and matched’ with any of the other ABC programmes.
  • The ABC of great customer service… using social media A topical addition to our suite of highly practical half-day modules, this session can be run on its own or ‘mixed and matched’ with any of the other ABC programmes.
  • Building a better customer experience This tailored, facilitated, enjoyable and creative workshop will help you identify ways to build a better experience for your customers.
  • Call coaching skills in the customer service environment Giving feedback and facilitating improvements requires motivational and positive input. Coaching is an art. This very practical one-day programme will help you master the essential skills for effective call coaching.
  • Call control with confidence This practical programme shows how calls can be controlled and dealt with swiftly, efficiently and to total customer satisfaction.
  • Contact centre management The A-Z of contact centre management, for managers and team leaders.
  • Contact centre management – for team leaders and supervisors Leading a team in a busy customer-focused organisation requires flexibility, resourcefulness, responsiveness and initiative. Have you got what it takes?
  • Customer service team identity day This unique programme is guaranteed to re-focus, re-juvenate re-motivate any customer service team.
  • Dealing with demand If you get stressed because you can’t finish each job before the next arrives… that at peak times there is no ‘downtime’… you feel you are not giving people enough contact time… you don’t get back to someone before they call again – then this is the programme for you!
  • Differentiated customer service How to deal with differing expectations and standards. A highly practical one-day programme.
  • Dramatic customer service! A highly practical, creative, and entertaining role-play based session facilitated by one of our lead customer service trainers jointly with one of our team of business actors.
  • Emotionally intelligent customer service Having the dexterity to accommodate the different expectations, preferences, styles, needs and behaviours of the full range of customer types requires emotional intelligence. Have you got it?
  • Helping people buy A tailored one-day workshop to help customer service staff increase sales – without trying to be sales people!
  • Reception to perfection! One of our most popular programmes, specifically for receptionists (and those who provide reception cover).
  • Understanding your customers Just how well do you know your customers? They’re all different. This programme helps you take account of those differences in delivering great customer service.

Still can’t find what you’re looking for? Then please just give us a call on 01582 714285, with no obligation at all, to discuss your customer service training requirements. We’re here to help!