Speaker at conference

Meet the team!

Over the years, we have assembled an impressive team of truly outstanding trainers, each of whom has many years’ experience as a trainer and many of whom have also had ‘hands-on’ experience of customer service roles themselves.

A number of them have also undertaken consultancy projects of one sort or another in the customer service field.

Between them, they have experience of virtually every conceivable sector and type of organisation.

So, whether you’re looking simply for the closest, most local trainer to you or whether you want your training to be delivered by a sector specialist, we’re sure you’ll find the trainer most suited to your particular requirement here – but if you want some advice, just give us a call on 01582 714285. We’re here to help!

Scott Rumsey
Scott’s our lead trainer. An enthusiastic developer of people, he has been working as a trainer and coach in customer service and sales since 1996. See profile

East Anglia
Customer service trainers in East Anglia (Cambridgeshire, Norfolk, Suffolk). See profiles

London and the south-east
Customer service trainers in London, Essex, Kent, Sussex, Hampshire, Isle of Wight, Surrey, Berkshire, Middlesex, Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire). See profiles

The Midlands
Customer service trainers in the Midlands (West Midlands, Northamptonshire, Leicestershire, Lincolnshire, Nottinghamshire, Derbyshire, Staffordshire, Warwickshire, Worcestershire, Gloucestershire, Herefordshire, Shropshire, Cheshire). See profiles

The North
Customer service trainers in the North (Northumberland, Cleveland, Tyne and Wear, Co Durham, Humberside, Cumbria, Yorkshire, Lancashire, Merseyside, Greater Manchester). See profiles

The South-west
Customer service trainers in the South-west (Cornwall, Devon, Somerset, Dorset, Wiltshire, Bristol, Avon). See profiles

Wales, Scotland and Ireland
Customer service trainers in Wales, Scotland and Ireland. See profiles

International customer service trainers (Europe, Asia-Pacific, Africa, North America, South America). See list of countries