Lead trainer – Cyrus Cooper

YesCyrus (Managing Director of our sister company, Maximum Performance) is an exceptional international trainer, facilitator, coach and motivational speaker. His energy and enthusiasm are highly infectious and he gets brilliant feedback from all our clients. He has delivered several ‘roll-outs’ of the flagship programme and has also delivered keynote motivational sessions on customer service at company staff conferences, to great acclaim. As one participant put it, ‘If you need to kick start your customer service culture, get Cyrus in!’.

Formerly an internal learning and development consultant to the Ministry of Justice, his achievements there ranged from a major business process re-engineering (BPR) project to designing performance management systems and competency frameworks for over 12,000 staff and creating a range of management programmes for middle / senior civil servants that are still being run to this day. He is passionate about coaching, and has developed an organisational-wide coaching programme for the Big Lottery Fund. His current / recent clients include De Lage Landen, Unilever, Axis Capital, S&P, BIG Lottery Fund, Central Bedfordshire Council, Ceres Power, HS2, Inverclyde Leisure, JSA Accountants, The Wine Society, SJD Accountants, Lloyd’s of London, Whitbread, London Executive Offices, Hannover Insurance, Lancashire Group, Legoland, Housing Solutions, Moet Hennessy, NHS, to name but a few. Whether delivering a one-off workshop or designing an innovative management development programme, Cyrus delivers with understanding, enthusiasm and passion, and truly believes that learning is about creation, not consumption.

Cyrus is enthusiastic and practical in his approach, with tools and methodologies explained clearly. His strong facilitation skills and focus on his audience create a powerful learning experience. This comes through very clearly in his book, Brilliant Workshops, published by Pearson. His academic and professional qualifications include: a Master’s Degree in Management Practice; Diplomas in Executive and Corporate Coaching, Business Coaching, and Business Excellence (EFQM); PCC coaching accreditation with the International Coach Federation (ICF); and accreditations to use MBTI, SDI, Facet5, DiSC and the Hay Group’s Emotional and Competency Inventory (ESCI).

Feedback from participants in Cyrus’s customer service training
‘Cyrus was fab – as usual.’
– Inter-Hannover

‘Really great guy. Had humour but also got every point across really well.’

‘Very enthusiastic and passionate.’

‘Very proactive, kept the whole day interesting and alive. Day went very quickly. First course I never yawned all afternoon, learnt something new that I thought already knew.’

‘Fun lively and made the day feel like it wasn’t ‘training’!’

‘Very friendly, passionate about what he is doing.’

‘Engaging, encouraging, personal (remembered everyone’s names!).’

‘Very good presentation style, probably best trainer I’ve experienced.’
– SJD (for this ‘roll-out’ to 153 staff in an accountancy practice Cyrus achieved a total satisfaction score of 95.1%)

‘It re-motivated me to be excited about working in the team again.’

‘Very motivating and thought-provoking.’

‘Well worthwhile, a real eye-opening team-bonding and confidence-building experience.’

‘Fantastic. Great delivery and easy to understand.’
– Cool Logistics (conference-style presentation)

Cyrus is a truly outstanding trainer. As Managing Director of our sister company, Maximum Performance, his fees are somewhat higher than those of the rest of the team. If you’d like a chat with Cyrus to discuss your customer service training requirements, do please give us a call on 01582 714285 and we’d be delighted to arrange it for you.