An independent consultant specialising in performance development to improve organisational and individual effectiveness, Diane is a training and HR professional with more than 20 years’ experience, having designed and delivered a wide range of programmes on such subjects as customer service, personal effectiveness, excellent communication, managing difficult conversations and problem-solving.

Her many clients (including GSL Managed Services, Motorola, Hays, L7 (London Colleges), Cafcass, SMEG, StorageTek, Rohan, Retail Trust, UK Power Networks, etc) cover an impressive range of sectors including public, private and not-for-profit organisations.

Diane was part of the team who trained 8,000 Ambassadors in preparation for the London Olympics. Under licence they delivered The World Host Principles of Customer Service Programme and the John Lewis Customer Care programme.

Diane’s qualifications include:

  • Post-graduate Diploma in Training Management
  • Certificate in Training & Development
  • Certificate in Life Coaching
  • Licensed for Myers Briggs Type Indicator and Thomas International PPA
  • Chartered Member of Institute of Personnel & Development

Diane has also undertaken a number of consultancy assignments in the customer service field, including a major business regeneration project for independent retailers. Diane was instrumental in the design, development and delivery of all aspects of this comprehensive and highly regarded programme. The programme included needs analysis and group workshops on such topics as visual display, marketing and customer care together with individual mentoring sessions.

Diane is based in Basingstoke, Hampshire and delivers customer service training in London and the south-east (London, Essex, Kent, Sussex, Hampshire, Isle of Wight, Surrey, Berkshire, Middlesex, Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire).