Sheila is a highly experienced and very popular trainer. With three years spent training in the Civil Service followed by a further three years as training manager with British Aerospace she set up her own consultancy, which has resulted in over 20 years of working with both public and private sector organisations. Sheila acts as a catalyst, encouraging people to develop their skills so that they can continue to grow independently later. With experience of working with people from different backgrounds – engineers, scientists, IT specialists, call centres, all levels of management and administrators – Sheila enjoys adapting her approach to the people in front of her at the time, so that everyone can see and feel the relevance of the subject to them and their role.

Her clients come from a broad spectrum, eg, Logica, 3 (mobile phones), Surrey County Council, IBM, GSK, University of Cambridge, Rolls Royce, First Trans-Pennine Express, Transport for London, Cabinet Office, Department for Business Innovation & Skills, Department of the Environment, Nursing & Midwifery Council, JRP Architects. Sectors include outsourcing, manufacturing, telecoms, pharmaceutical, transport, IT, building, government, local authorities and universities. Her qualifications include:

  • Fellow of the Chartered Institute of Personnel & Development
  • Member of the Association for Coaching
  • Board Member of the British Association for Psychological Type
  • Practitioner in Neuro-Linguistic Programming
  • Post-Graduate Certificate in Coaching and NLP
  • Advanced Certificate in Executive Coaching
  • Qualified in: Myers Briggs Type Indicator I and II; Extended DISC; Strength Deployment Inventory; Emotional Intelligence; iWAM; Team Focus, Learning Styles

Sheila has undertaken a number of consultancy assignments in the customer service field, including:

  • Developing the telephone skills of a Service Centre for CGI
  • Designing and running Team Leader training for Logica’s outsourcing division, including the call centre
  • Designing and running Team Leader training for Logica, France for their Airbus call centre

Sheila is based in Hertfordshire and delivers customer service training across the UK but particularly in London and the south-east (London, Essex, Surrey, Berkshire, Middlesex, Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire) and the Midlands (the West Midlands, Northamptonshire, Leicestershire, Lincolnshire, Nottinghamshire, Derbyshire, Staffordshire and Warwickshire).

See what people have said about her training:

  • ‘Thank you for such an inspiring course – I feel privileged to have attended. I do feel full of energy and optimism and much more confident – have already started tackling the pile of issues I’ve been hiding from over the past months.’ (Manager, Logica)
  • ‘Amazing and helpful course that gives me the tools to approach my work better.’ (Call Centre Team Leader, CGI)
  • ‘I really enjoyed the course. Definitely the best course I’ve been on and that’s credit to you. You made everyone feel so comfortable and free to express themselves; that’s how I felt anyway. I hope to have you as a trainer in future. Thanks again for your input.’ (Lost Property Office Desk Support, London Underground)
  • ‘Sheila is highly effective and dynamic in delivering individualised training. She is both inspiring and attentive, successfully motivating clients to confidently participate without feeling pressured. Her knowledge and resourcefulness, for example when delivering interview skills workshops, has empowered me and other candidates to exceed expectations by reflecting on their performance and be fully prepared.’ (Inspector, Ofsted)
  • ‘I would just like to say how much I enjoyed your course and I can honestly say it was the most enjoyable and worthwhile course I have ever been on. I really felt like I learnt a lot over the two days and I feel so much more confident about any future presentations I may have. Thank you!’ (Taxi Support Contract Manager, Transport for London)