Heather is an experienced, highly skilled trainer who consistently receives excellent feedback on her training style and warm manner. With a degree in Business and Psychology and after working in the City of London, she moved into a career of teaching, training and teacher training in the Far East and North Africa. During a varied career in the industry, she built up a great understanding of the usefulness of interactive and communicative corporate training with a focus on personalised experiences and exercises. Heather believes in giving participants and organisations practical and relevant knowledge that can be used immediately upon returning to the office. She values bringing people’s own experiences to training to ensure each course is applicable, useful and, very importantly, enjoyable.
Heather has worked with clients such as BT, Ambank, UNDP, Malaysian Ministry of Finance, Parsons Brinkerhoff, SP Setia, Bank Misr, AMEX, Mubadala, Murphy Oil, BNP Paribas and Attorney General’s Chambers.
These clients cover an impressive range of sectors including telecoms, banking, government ministries, engineering, architecture, oil and gas, and law.
Heather has a particular interest in communication skills – interpersonal, written and cross-cultural. Her qualifications include:
- MA Intercultural Communication with International Business (2016)
- Cambridge DELTA
- Trinity CertTESOL
- LCCI FTBE (Business English)
- BSc Business and Psychology
Heather is based in Marlborough, Wiltshire and delivers customer service training across London and the south-east – and, indeed, across the country.