Professional HR

A performance improvement workshop

Professional HR – overview

This unique two-day workshop programme is focused on helping HR teams achieve new levels of
peak performance. It uses a framework based on the four inter-locking strands of high-performance

  • Core skills of HR
  • Legal requirements
  • Best practice
  • Organisational policies and procedures

The precise content of the programme varies, according to current levels of HR performance in your
organisation and any particular issues of concern, but the object is always the same: to enhance the
participants’ mastery of the core skills of HR, to ensure that they have an up-to-date knowledge of
employment law and to facilitate a review of organisational policies and procedures to appropriate
standards of best practice.

This workshop-led approach is an ideal method for identifying the steps needed to bring all members
of the HR team up to the same level of peak performance. It is also a very cost-effective way of
arriving at the identification and resolution of performance issues without engaging expensive

Please click HERE to be taken to our sister brand’s website, Maximum HR, where you will find a more up-to-date version of this programme.

Learning objectives

This programme will help participants to:

  • Understand the complexity of the role within HR and identify specific challenges
  • Understand their contribution to the HR function and to organisational objectives
  • Recognise the essential core HR skills, their own strengths and development areas
  • Develop assertive behaviour
  • Recognise the power to influence, and plan an even more effective strategy
  • Manage conflict constructively
  • Employ a structured approach when coaching others
  • Understand roles in counselling situations and when to refer
  • Manage themselves, their time and their meetings effectively
  • Use the core skills of HR flexibly in ‘difficult’ or ‘sensitive’ situations
  • Communicate more effectively in group settings and in 1:1 situations
  • Understand the overall legal framework of employment law
  • Have a robust legal framework for handling employment issues
  • Appreciate the importance of employment status
  • Avoid and defend cases of unlawful discrimination
  • Manage short and long term absence lawfully
  • Ensure that the organisation is not unnecessarily exposed to claims for unfair dismissal
  • Implement disciplinary procedures fairly and lawfully
Who should attend?

This performance improvement workshop delivers most benefit when the entire HR team takes part.
Course format

A highly inter-active two-day workshop, with a strong emphasis on practical exercises.
The outline below is an example of the type of programme we can construct and deliver. The content,
duration, objectives and material used can all be tailored to suit your specific needs.
Expert trainer

Rosanne, who has over twenty years’ experience working in Human Resources as an HR Manager,
a trainer and a coach, is passionate about helping organisations and individuals reach their full
potential. She has substantial experience of training and development at all stages, including training
needs analysis, designing and delivering training interventions and training evaluation against
business outcomes and performance. A Chartered Fellow of the Chartered Institute of Personnel
and Development, a Business Practitioner in NLP and with a background in Transactional Analysis,
Rosanne is also a qualified coach through the Coaches Training Institute and has recently graduated
from the Solutions Focus Professional Training programme. A presenter of both ‘open’ and in-house
training courses, Rosanne’s approach generates excellent feedback, as the following comments

‘A lot of information was absorbed. I’ve not had SO MUCH FUN on any previous course.’

‘Excellent facilitator. Can draw the audience and get the best out of them.’

‘I think that this is the most useful and enjoyable course I have attended so far, not only in
content but also in presentation.’

‘Thoroughly enjoyable and highly relevant throughout. Very professionally prepared and
presented. Thank you.’

‘Really fun, very informative, lots of great ideas.’

‘Excellent course in terms of content, right balance of theory and practical sessions. Rosanne
made us feel extremely relaxed and gave feedback to help us learn from the practical

Professional HR – course outline


1 Introduction and course objectives

2 The role of HR

  • Roles and responsibilities
  • Your customers
  • Challenges of the role
  • The contribution of the HR function to organisational objectives

3 Core skills of an effective HR advisor

  • Employment law
  • Communication skills
  • Assertiveness
  • Influencing and negotiation skills
  • Managing conflict in the workplace
  • Coaching and counselling skills
  • Management of self and time
  • Effective management of meetings

4 Identifying individual strengths and weaknesses

  • Self-assessment diagnostic

5 Assertiveness

  • Beliefs and behaviour
  • The self-fulfilling prophecy
  • Advantages of behaving assertively
  • Your rights to assertiveness
  • The 4 behaviour types – Video

6 Influencing skills

  • Influencing and negotiation
  • Influencing styles and your preferred style (pre-course questionnaire)
  • Planning your approach
  • ‘Real plays’ and scenarios

7 Managing conflict

  • Conflict: good or bad?
  • Types of conflict
  • You and your role
  • 4 key strategies to resolve conflict

8 Coaching and counselling

  • Coaching v counselling
  • Your role and the role of others
  • Key skills of an effective coach
  • Key skills of an effective counsellor
  • A structured approach to coaching

9 Management of self and time

  • Understanding how well you use your time
  • Identifying your key result areas
  • Prioritising your activities
  • Planning and scheduling your work
  • Eliminating time wasters
  • Top tips on time management

10 Effective management of meetings

  • Preparing for the meeting
  • Facilitating the meeting
  • Managing the follow-up
  • A checklist on meeting skills

11 Handling difficult situations and behaviours

  • Practical exercises using the skills developed on this programme on real issues and scenarios


12 The legal framework

  • Statutory employment rights
  • Common law rights

13 Defining employment status

  • Employees
  • Agency workers
  • Contractors’ staff
  • Self-employed
  • How Employment Tribunals determine status
  • Managing agency workers, contractors and self-employed
  • Case study review

14 Essentials of UK equal opportunity law

  • Sex Discrimination Act 1975
  • Race Relations Act 1976
  • Disability Discrimination Act 1995
  • Employment Equality (Religion or Belief) Regulations 2003
  • Employment Equality (Sexual Orientation) Regulations 2003
  • Age discrimination
  • Direct and indirect discrimination
  • Victimisation
  • Bullying and harassment
  • Case law

15 Managing attendance

  • The legal dimension
  • Procedure for dealing with short-term absence
  • Procedure for dealing with long-term absence
  • Return to work interviews
  • Medical certificates

16 Unfair dismissal

  • Types of dismissal
  • Qualifying periods
  • Automatically unfair dismissal
  • Compensation – current developments
  • Rights of representation
  • ACAS involvement
  • Employment Tribunals

17 Disciplinary procedures

  • The ACAS Code of Practice
  • A fair disciplinary procedure
  • Understanding the new legislation
  • Dealing with conduct and capability
  • Employees’ rights
  • Case study review

18 Conclusion

  • Workshop review / discussion
  • Action planning
  • Close