Outstanding performance management

Maximising outstanding performance – overview

A two-day adventure in how to become an outstanding performance manager with a performance-driven mentality.

If you want to establish or maintain a rigorous culture of performance management – one that holds people accountable whilst still empowering them and encouraging growth – you need to focus on the people in your organisation who have the strongest influence over people’ performance, ie, the managers. This programme will help transform your ‘line’ managers into ‘outstanding performance’ managers, totally focused on their role and responsibilities in driving performance.

Full details below or download course outline.

Learning objectives

The participants will come away from this event with:

  • Increased ability to motivate, influence and persuade others
  • Increased focus on the different needs of poor and strong performers
  • The ability to create the right environment for outstanding performance
  • An action plan for developing a more dynamic leadership style
  • The prospect of greater retention of high-performing and high potential staff

The over-riding objective is that every participant will in future deploy exceptional performance-management focus as a matter of course during every working day.

Who should attend?

This unique programme is designed for those who already have some experience of people management, to help them drive the performance of those they manage to outstanding levels.

Course format

This two-day masterclass is highly interactive, with participants being introduced to leading-edge tools and approaches to explore real performance management situations and work towards achieving outstanding results.

Expert trainer

Cyrus Cooper (Managing Director of Maximum Performance) is an exceptional trainer, facilitator and coach. He specialises in helping managers to focus on their role and responsibilities with the aim of getting great results with the people they manage. He has helped organisations in both the public and private sectors to increase their performance through a range of interventions covering leadership challenges, motivational management and corporate and executive 1:1 coaching. Formerly an internal learning and development consultant to the Ministry of Justice, his achievements there ranged from a major business process re-engineering (BPR) project to designing performance management systems and competency frameworks for over 12,000 staff and creating a range of management programmes for middle / senior civil servants that are still being run to this day.

Cyrus is passionate about coaching as well as training, and has recently developed an organisational-wide coaching programme for the Big Lottery Fund. He currently works with Thomson Reuters graduates on a global graduate scheme, delivering a week of self-discovery, supported by the FACET5 profiling tool. His other current / recent clients include the BBC, 3M, Accenture, Inter Hannover, Legoland, Merlin Entertainments, Mouchel, Phytopharm, Office of the Public Guardian, The Gap Partnership, Central Bedfordshire Council, Finsbury Foods, Lancashire Group, RED Consulting, Gala Coral, De Lage Landen, the Methodist Church, Shaw Trust and the Housing Solutions Group, to name but a few. Whether delivering a one-off workshop or designing an innovative management development programme, Cyrus delivers with understanding, enthusiasm and passion, and truly believes that learning is about creation, not consumption.

Cyrus’s academic and professional qualifications include a Masters Degree in Management Practice, MBTI accredited, SDI accredited, Facet5 accredited, DiSC accredited, Diploma in Executive and Corporate Coaching, Diploma in Business Coaching, Diploma in Business Excellence (EFQM), NVQ Assessor, etc. Cyrus is enthusiastic and practical in his approach, with tools and methodologies explained clearly. His strong facilitation skills and focus on his audience create a powerful learning experience and the response from individual participants is invariably appreciative, as the following comments show:

‘Cyrus was fab – as usual.’

‘Building a Customer Mentality’ course participant, Inter-Hannover

‘This session was exceptionally brilliant. The trainer drew me out of my shell.’

Graduate Development Workshop participant, Mouchel

‘Maximum Performance were engaged by Thomson Reuters to redesign our technology graduate development centre (the integral piece of the graduates’ two year training programme). Throughout the programme redesign, I found Maximum Performance to be extremely responsive, creative in their approach and also dedicated to building a bespoke solution for Thomson Reuters. The feedback from stakeholders and delegates has been very positive on the content delivered , the facilitator’s training style and Maximum Performance’s ability to hit the ground running, intimately understanding our needs.’

Khalil Ayub, Technology Graduate Scheme Manager, Thomson Reuters

‘We used Maximum Performance to design and deliver leadership skills for our people managers at LEGOLAND Windsor. We were pleased with the structured approach which provided a parallel process to our Team Leader training activities. Maximum Performance also helped incorporate some new training techniques we wanted to try such as Forum Theatre. Overall this part of the session was fun and energetic. It provided a powerful and memorable alternative to role play with excellent feedback from our managers.’

Head of Learning & Development, Legoland

‘I have had the pleasure of working with Maximum Performance (and Cyrus Cooper in particular) to deliver a coaching programme across the Big Lottery Fund. We co-constructed and piloted the programme to skill managers in the basics of coaching and create a programme of development for Senior Leaders to also build their coaching skills. What Cyrus delivered was a programme that impacted on us with a huge amount of insight, interest and invigoration around coaching as a key skill in our leaders, managers and talent programme participants. We are about to launch our own internal coaching network that will continue and spread the great work Cyrus did for us.’

Perry Timms, Head of Talent & Organisational Development, BIG Lottery Fund

Maximising outstanding performance – course outline


1 Your role as a manager of performance

  • Identifying good and poor performance
  • Your responsibilities as a manager
  • Identifying key skills of performance management

2 Developing a dynamic leadership style

  • Identifying appropriate styles of leadership
  • Applying the right styles for your team
  • Managing performance through change

3 Developing high team performance

  • Exploring the dynamics of a high-performing team
  • Communicating your vision
  • Encouraging the right values and behaviours


4 Motivating for results

  • Influencing individual behaviour
  • Tapping into personal drivers
  • Identifying persuasion techniques

5 Coaching for performance

  • Identifying strong performance in others
  • Performance coaching defined
  • Coaching to develop behaviours

6 Holding people accountable for performance

  • Challenging motivation and capability
  • Tackling performance reviews
  • Setting remedial targets and development plans