GRP-photo_02Graham specialises in providing high-quality consultancy, coaching and training in sales, sales management, customer service, and personal productivity. He had a long career in sales – becoming a top-performing IT and solutions sales professional and sales manager and later Managing Director of Sales Productivity and Development for Thomson Financial, helping develop a large European sales force – before setting up his own training and consultancy practice, working with a huge range of organisations developing people at all levels to achieve higher standards of performance.

As well as being a specialist in sales and customer strategies, and an NLP Master Practitioner, Graham is also a popular motivational speaker. His consulting and training takes him to all parts of the world, giving him a unique insight and depth of knowledge in his chosen specialisms, which include the following:

  • Sales skills – from introductory to advanced
  • Customer service skills
  • Telephone skills
  • Writing skills
  • High impact presentation skills
  • Business influencing skills
  • Service with a sale!
  • Time management
  • Negotiation skills
  • Train the trainer / coaching skills

Graham has worked with clients across a whole range of sectors, including manufacturing, automotive, telecoms, pharmaceutical, travel/leisure, IT/technology, public sector, retail, finance, professional services, etc. His clients include Weetabix, Nikon, Shell, Black & Decker, Daimler-Chrysler, Citroen, ATS Euromaster, Texaco, Goodyear, Mercedes-Benz, BMW, BT, Nortel, Alcatel, Vodafone, AT&T, Cable & Wireless, Atlantic Telecom, Orange, Pfizer, Glaxo, Boots, Unilever, American Express (Travel), Thomas Cook, Apple, Amadeus, Sony, IDC Semi-Conductors, Motorola, Cisco, Gateway, CSF, Sun Micro, Prison Service, Home Office, various local authorities, various NHS Trusts, Vodafone, MFI, ASOS, Amex, AXA, Barclays, LIFFE, Abbey National, Nationwide, Halifax, De Lage Landen, Connells Estate Agents, Strutt & Parker, Vision IT, Law Society, Arramark, BBC Worldwide, Gibbs & Dandy, Jewsons, Crown Estate, Ambius, Whirlpool, SaudiAramco, TFL, HMV, Open University, BIG Lottery Fund, Stevenage Leisure, Mole Valley Farmers, etc, etc, etc.

Graham’s training invariably gets excellent feedback, as the following comments from participants demonstrate:

  • ‘Took away some very good ideas that I can use every day… good examples too.’
  • ‘A very interesting course that was full of useful hints and tips which I will apply to my job.’
  • ‘Very knowledgeable’
  • ‘Extremely well presented and structured’
  • ‘A very intensive course and a lot of concrete tools provided.’
  • ‘Useful data, tools and insights – engaging and interesting as always.’
  • ‘Very confident in the subject, and amusing too. Made the course very interesting. A very clear good sales model to use going forward.’
  • ‘Brilliant course, really interesting and very focused to my job role and day to day work.’
  • ‘Very good… contained everything we do on a regular basis and problems we have come across… the exercises made it very interesting too.’

Graham is also an established author of business books, many of them translated into a number of different languages, including:

  • ‘CRM – How to turn a good business into a great one’
  • ‘Telephone Tactics’
  • ‘Companies don’t succeed – people do!’
  • ‘Fifty ways to liven up your meetings’
  • ‘Work Smarter – achieving more with less’
  • ‘90 Brain Teasers for Trainers’
  • ‘Sales Games for Trainers’
  • ‘Health & Safety Games for Trainers’
  • ‘Customer Service Games for Trainers’

Inspired? If you’d like a telephone call with Graham to discuss your sales training requirements, simply give us a call on 01582 463463 and we’ll arrange it for you. We’re here to help!