Scott focuses on helping people to understand people. People make purchases, people sell to people. Even internet selling platforms are designed by people. People want to be happy when they make their purchase. Scott applies positive psychology techniques to his training and encourages participants to build on their core strengths and attributes.

An enthusiastic developer of people, Scott Rumsey has been working as a sales trainer and coach since 1996. He developed his sales expertise selling face-to-face in a retail banking environment at NatWest as the FOCUS Sales Manager, before moving onto an account management role. When NatWest first started opening call centres for customers, Scott was one of the first sales and service coaches to operate in this new environment, using his expert knowledge and skill to train and coach colleagues on the phone, encouraging customers to use more of the bank’s products. He then joined the national training team in NatWest, delivering training at the residential training college, working with sales teams within the business. Keen to broaden his training experience, Scott established his own independent training and management consultancy in 1999 working with organisations such as the Rexel Group (the world’s largest electrical wholesaler), Johnson & Wales University (Miami, USA) and the Carnival Cruise Group as well as a variety of small and medium businesses.

One of Scott’s specialist areas is telephone sales and particularly telephone sales coaching, which involves him in providing live coaching while sales people call their customers. As someone who is passionate about sales through a customer-centred approach, Scott brings real feeling to his training and coaching sessions. His qualifications include: NLP Master Practitioner, DISC Profiling Practitioner, Associate of the Chartered Institute of Banking (ACIB), National Vocational Qualification Internal Verifier and NVQ Assessor (CIPD).

Scott also delivers training on appointment setting, influencing skills and, indeed, a wide range of other sales training topics.

Scott has delivered training and coaching to numerous clients (eg, Xerox, HMV, Waterstones, NatWest, WF Senate Electrical, Denmans Electrical, Gewiss Electrical, Software Europe, Solopress, Stihl UK, Bishop Grosseteste University, University of Lincoln, University of Surrey, Avtura, Acton Training Centre, Hall & Partners, InShops Retail Centres, Johnson & Wales University (Miami), Costa Cruises, EDF, Taylor Wessing, North Herts Homes, Atlas Copco, Sage UK, Davies Tapes, Royal Borough of Greenwich, Moon Beever Solicitors, Restons, Hertfordshire Chamber of Commerce, En Route, The Ship’s Photographer (Services) Ltd, Executive Offices Group, The Royal British Legion, De Lage Landen, Geodis, Northampton Borough Council, Oxford City Council, Decoglaze, UK Power Networks, Brockwells Forestry, etc) in a diverse range of sectors, particularly retail, wholesaling and hospitality, but also encompassing finance, training, market research, vehicle repair, airline operations, printing, steel fabrication, roofing, software design and universities.

See what people have said about Scott’s training:

    • ‘Excellent interaction with audience to keep interest levels and ‘facilitate’ learning. Good team building exercise as well as learning practical tips to use in sales process.’ Deborah Saunby, Sales Manager, Software Europe Ltd
    • ‘A little feedback from our session: I’ve had an absolutely amazing two weeks, it’s just like the fog has cleared, I can’t tell you how grateful and excited I am about this… We’ve landed enough work now over the next 4 months to give me time to really nail the strategy and have it working over the next couple of months and drive the whole strategy forward… The brakes are off and it’s full blast accelerator time!!!!! Thanks a million.’ Charles Barnascone, Managing Director, Infinite Possibilities Ltd
    • ‘Thank you for all your outstanding work. Your flexibility and objective driven focus has made you a strong member of our team. We are proud to have you on board as one of our faculty.’ Peter J James, Director, Contract Education Services, Johnson & Wales University, USA
  • ‘Thank you for sharing your tips with us. I enjoyed the course and this will surely help me in performing my tasks. I salute you for a job well done.’ Crew manager, Costa Marina (cruise ship) after completing the first module of the Costa Crociere Management Development Programme

Inspired? If you’d like a telephone call with Scott to discuss your sales training requirements, simply give us a call on 01582 463463 and we’ll arrange it for you. We’re here to help!